Shipping policy
1. Order Processing Time & Cut-off Time
All orders are processed, packed, and prepared for shipment within 1 to 3 business days from the date the order is placed. Processing occurs strictly Monday through Friday (excluding weekends and officially recognized public holidays in the United States).
- Order Cut-off Time: 5:00 PM (EST), Monday through Friday.
- Orders placed before the cut-off time will begin processing the same business day.
- Orders placed after 5:00 PM (EST), or on Saturdays, Sundays, and public holidays, will begin processing on the next available business day.
2. Shipping Cost & Destinations
We believe in absolute transparency with no hidden fees at checkout. Our shipping rates and destination restrictions are as follows:
- Shipping Cost: We offer Free Standard Shipping on all orders across our entire store. There are no minimum purchase requirements. We offer a flat rate shipping fee of $4.99 on all orders.
- Shipping Destinations: We currently ship exclusively to addresses within the United States (including the contiguous 48 states).
- Restrictions: At this time, we do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or international destinations.
3. Delivery Timeline (Transit Time)
Under normal circumstances, standard orders are delivered within 7 to 15 business days from the actual date of shipment.
Please note that all delivery timeframes are estimates provided by our partner carriers. Delivery times may vary depending on the final destination, carrier workload, extreme weather conditions, or other unforeseen logistical factors outside our direct control.
4. Partner Carriers
To ensure reliable, secure, and trackable delivery to your doorstep, all orders are handled via reputable national and international courier services, including FedEx, USPS, UPS, and DHL.
5. Tracking Information
We ensure that you are fully informed about the journey of your package:
- A shipment confirmation email containing a Tracking Number and a direct link to the carrier's tracking portal will be sent to your registered email address as soon as the shipping label is generated.
- In general, tracking numbers are issued within approximately 1 to 3 business days after your order has completed processing.
- Please allow up to 48 hours after receiving your tracking email for the status to update and become fully searchable on the carrier’s system.
6. Shipping Address Accuracy
Customers are solely responsible for providing a complete, accurate, and deliverable shipping address that can be verified and reached by our courier services during checkout.
If a package is delayed, undelivered, or returned to us due to an incorrect, incomplete, or invalid address provided by the customer, we do not provide refunds. Any subsequent requests for reshipment will be subject to additional shipping and administrative fees borne by the customer.
7. Taxes & Duties
For domestic shipments within the United States, applicable state and local sales taxes will be calculated and clearly displayed at checkout based on the delivery address. Customers will not be subject to any unexpected import duties or customs fees upon delivery.